Assistant Front Desk Manager 

Essential Job Duties-

• Supervise front desk and call center staff across all clinic locations
• Implement performance improvement plans and manage corrective actions
• Create and oversee staff scheduling
• Provide training and ongoing coaching for new and existing team members
• Monitor phone systems and coordinate with IT to ensure functionality
• Oversee daily front office operations and manage call queues for efficiency
• Build and maintain relationships with internal departments and external vendors
• Coordinate with building management and assist with minor facility needs
• Handle patient concerns and resolve issues in a professional manner
• Ensure confidentiality and compliance with HIPAA regulations
• Develop, implement, and enforce front office policies and procedures
• Manage credentialing processes and maintain office supply inventory
• Provide coverage for front office functions as needed
• Travel between clinic locations as required

Requirements-

• High school diploma or equivalent required
• Minimum of 2 years of management experience in a medical setting preferred
• Strong leadership, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with credentialing and front office operations
• Ability to meet physical requirements, including lifting up to 50 lbs and extended periods of standing, walking, or sitting