Bilingual Operations Manager (Washington, DC)

We’re hiring a Bilingual Hotel Staffing Operations Manager to oversee hotel staffing operations, support our team members, and build great relationships with our hotel partners. You’ll be the key contact between hotels and our HotelPro team, ensuring each hotel property has the staffing and support they need to succeed.

Responsibilities

Build and maintain relationships with hotel leaders
Visit hotel sites weekly to ensure service quality and staffing coverage
Recruit, hire, and onboard new Team Members
Assist with engagement activities and celebrations for our Team Members
Respond quickly to client and staffing needs
Ensure payroll accuracy and HR compliance
Promote HotelPro’s values and positive culture

Requirements

Bilingual (English & Spanish)—a must!
1+ year of experience as a Supervisor or Leader
Schedule flexibility to work as business needs require; including evening and weekends
Valid driver’s license, reliable personal vehicle, and proof of insurance (required for driving between client sites)
Previous experience working independently and making informed decisions
Excellent organizational and communication skills
Strong team collaborator with a professional, respectful approach to teamwork
Tech-savvy and eager to learn new systems
Passion for people, problem-solving, and creating great experiences for clients and Team Members

Who We Are

HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported.

Why You'll Want to Join HotelPro

Opportunity to stay connected to hospitality without 24/7 shifts
Growth opportunities
Supportive, people-first culture

Benefits package:

Medical, Dental, and Vision Insurance
401(k)
Tuition Reimbursement
PTO and company holidays
Employee Discounts
Fitness and Wellness Perks
Pet Insurance