Property Administrator & Tenant Experience Coordinator (Direct Hire)

Pay: $28.85 - $31.25/hour + up to a 5% Discretionary Bonus and a full benefits package including:

Medical/Dental/Vision Insurance
Unlimited PTO
401k with a Match
9 Paid Holidays
Free Downtown Denver Parking
Access to Property Amenities including Fitness Center, Climbing Wall, Golf Simulator, and more!

Overview: Our client, an established commercial property management company, recently acquired a mixed-use (office and retail) high-rise in Downtown Denver and is seeking a Property Administrator and Tenant Experience Coordinator to join their team. This individual must be a people-oriented professional who enjoys engaging with the building community and demonstrates strong organizational, administrative, and computer skills, along with creativity and attention to detail. This is a 100% in-office position located in Downtown Denver (free parking included).

The five core competencies for this role include:

Customer Focus: Demonstrates empathy, professionalism, and responsiveness to tenant needs
Event Coordination: Creative and detail-oriented in planning and executing tenant engagement initiatives
Operational Efficiency: Maintains accurate records and supports smooth daily office operations
Communication: Skilled in clear, professional correspondence at all levels
Adaptability: Effectively balances administrative responsibilities with tenant engagement initiatives

Job Duties:

Administrative & Office Operations

Welcome visitors to the management office and respond to inquiries in a professional, customer-focused manner
Monitor and order office supplies and coordinate maintenance or repair of office equipment
Maintain tenant certificates of insurance, contracts, and other property documentation in accordance with company policies
Provide administrative support to the Senior Property Manager, General Manager, and Chief Engineer as needed

Accounting & Financial Support

Process property invoices in Nexus, ensuring accurate coding and timely payment
Track and bill tenant work orders and prepare miscellaneous charge statements
Follow up with tenants regarding unpaid rent or outstanding balances
Assist with financial record-keeping and reporting related to property operations and events

Tenant Relations & Customer Service

Serve as the primary liaison between tenants and the Property Management team, ensuring clear and professional communication
Respond promptly to tenant inquiries and coordinate service requests to ensure timely resolution
Conduct regular tenant check-ins and assist with organizing annual tenant meetings to gather feedback and strengthen relationships
Maintain tenant contact lists, welcome packages, and tenant handbooks
Support community outreach programs, tenant recognition initiatives, and wellness partnerships to enhance tenant engagement

Event Planning & Marketing

Plan, coordinate, and execute tenant events, including concept development, budgeting, logistics, vendor coordination, and post-event reporting
Create promotional materials such as flyers, newsletters, and social media posts using Canva and Mailchimp
Manage property communication tools, including updates to the property website, Angus portal, and event calendars
Develop and maintain marketing materials such as amenity guides, tenant discount programs, and newsletters
Track event attendance and feedback to measure success and identify improvement opportunities

Qualifications:

Bachelor’s degree preferred; High School Diploma required
1 + years of experience in property management
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
Experience with property management systems such as Angus and Nexus (strongly preferred)
Experience with social media marketing and tools like Mailchimp and Canva
Strong organizational and time management skills with the ability to multitask
Excellent written and verbal communication skills
A collaborative team player with a proactive, solutions-oriented mindset