Customer Service Representative, Retention Specialist

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Medical Equipment Patient Retention Specialist

Temporary Assignment (4 Months through August)

Pay rate: $21/hr

Location: Yonkers

Position Overview

We are seeking a detail-oriented Patient Retention Specialist for a 3-month temporary assignment within our medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment upgrades and renewals.

Schedule

Start Date: ASAP
Hours: Monday through Thursday, 9:00 AM - 4:00 PM
Duration: 4 months

Primary Responsibilities

Conduct proactive outreach calls to existing patients who qualify for new medical equipment
Process equipment upgrade orders from initiation to completion
Verify insurance coverage and benefits for medical equipment
Maintain accurate patient records and documentation in company database
Collaborate with another retention specialist on ongoing patient retention initiatives
Track and document all patient communications and follow-up actions
Ensure compliance with healthcare privacy regulations and company policies

Required Qualifications

Excellent verbal communication skills with a professional phone presence
Strong data entry abilities with attention to detail
Experience with insurance verification preferred
Proficiency in Microsoft Office Suite and database management
Ability to maintain patient confidentiality and comply with HIPAA regulations
Strong organizational skills and ability to manage multiple tasks
Previous experience in healthcare or medical equipment industry is a plus

Essential Skills

Clear and empathetic communication style
Strong customer service orientation
Ability to work independently and as part of a team
Basic understanding of medical terminology
Excellent documentation and record-keeping abilities
Problem-solving and decision-making capabilities

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Regular use of telephone and office equipment

Work Environment

Professional office setting in 1st floor of residential building (separate entrance and workspace)
Fast-paced environment requiring ability to manage multiple priorities

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