Pantry Supervisor

Job Summary for Pantry Supervisor. Deliver excellent customer service while providing food assistance and information to guests who seek food assistance and resource referrals at the Food Bank. Coordinate processes in our on-site food pantry and the online ordering system. Staff the pantry during normal business hours and on Saturdays. Interact with and manage volunteers during the shifts, and ensure a safe and welcoming environment for staff, volunteers, and neighbors. Support the Market team in an environment where the pace quickly changes based on need.

Key Responsibilities Pantry Supervisor

· Provide food assistance to neighbors in need with dignity and respect. Always demonstrate a high level of customer service to our neighbors in need.

· Greet guests, conduct intake via current client record management system, and issue scan cards to neighbors.

· Work with the Food Bank’s Marketing and Communications team to create and edit print and digital materials that provide updates and other critical information to Market neighbors.

· Oversee registration process of guests when assigned by Manager.

Pantry Supervisor

· Direct and coordinate tasks for 30-45 volunteers daily.

· Prepare volunteers for their shift by providing an overview of the on-site pantry.

· Introduce Shopping Buddies to the volunteers and explain any duties the volunteers will have during their shift.

· Coordinate with volunteers to manage inventory. This may include rotating stock, restocking, and organizing shelves, spotlighting items close to code date, and checking-in/checking-out guests.

· Work with Onsite Pantry Supervisor and Distributions Manager to resolve volunteer issues, collaborating with Community Engagement team members as needed.

Warehouse-related tasks

· Receive and unpack palletized orders several times each week. This includes lifting and moving boxes of food repeatedly.

· Be trained on and approved to safely operate all warehouse equipment.

· Utilize equipment to locate produce and frozen food orders and bring them to the Market.

· Take inventory of produce items at the beginning and end of each shift. Ensure first in, first out movement of perishable product.

· Ensure full stocking of shelves in the Market to give neighbors a robust shopping experience.

· Stay current with required food safety training and certifications.

· Keep the warehouse space organized and clean throughout the shift.

· Maintain cleaning records and general cleanliness of the Market.

· Ensure proper disposal and recording of waste from the Market, including produce. Dispose of trash and cardboard daily.

Order fulfillment-related tasks

· Assist with ordering and inventory processes.

· Complete online locker orders including printing the orders, filling them, and placing orders into the lockers.

· Troubleshoot any locker related issues.

· Manage and track existing inventory and order new items in a timely manner.

· Collaborate with Operations, Supply Chain Strategies, and other internal teams to determine best inventory practices.

Qualifications

· Display comfort and joy working with people of different backgrounds, abilities, opinions and perceptions.

· Ability to lift up to 50 pounds repeatedly and work on your feet for extended periods.

· Willingness and ability to work weekends as required.

· Must have prior experience using Microsoft Word, Excel, PowerPoint, and Outlook.

· Ability to work strategically, collaboratively, and effectively with staff across many departments.

· Possess a valid driver’s license. Work travel, if required, is reimbursed at the federal reimbursement rate.

· PA State Police Background clearance PA Child Abuse History clearance.

Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.