ComResource is looking for an IT & Security Operations Engineer.
We need someone to assist in delivering hands-on IT support and security operations across multiple client environments, helping maintain secure and reliable enterprise systems.
Responsibilities:
- Provide L1–L3 help desk and end-user support across client environments
- Manage endpoint lifecycle including deployment, patching, and device management
- Administer identity and access management platforms including Azure AD/Entra ID and Okta
- Support corporate IT infrastructure including networking, collaboration tools, and enterprise applications
- Manage user onboarding, offboarding, and access provisioning
- Monitor and investigate security alerts from SIEM and EDR platforms
- Support vulnerability management and remediation tracking
- Assist with threat detection, incident response, and security investigations
- Maintain ITSM documentation and ticketing system records
- Participate in client meetings and contribute to operational deliverables
- Support compliance initiatives such as SOC 2, ISO 27001, and NIST frameworks
Essentials:
- 2–5 years of experience in IT support, systems administration, or security operations
- Experience supporting macOS in corporate environments
- Experience managing Windows endpoints
- Experience with MDM tools such as Jamf or Microsoft Intune
- Familiarity with identity platforms such as Azure AD/Entra ID or Okta
- Experience with SIEM tools such as Microsoft Sentinel, Splunk, or Elastic
- Experience with vulnerability management tools such as Tenable, Qualys, or Rapid7
- Strong troubleshooting and communication skills
Desired:
- Experience with EDR platforms such as CrowdStrike, Microsoft Defender, or SentinelOne
- Experience with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management
- Security certifications such as Security+ or CySA+
- Experience working in consulting, managed services, or multi-client environments
- Exposure to AWS, Azure, or GCP security services
- Familiarity with AI tools or AI-assisted security workflows
Req ID: AM85875635