ComResource is looking for an IT & Security Operations Engineer.

We need someone to assist in delivering hands-on IT support and security operations across multiple client environments, helping maintain secure and reliable enterprise systems.

Responsibilities:

• Provide L1–L3 help desk and end-user support across client environments
• Manage endpoint lifecycle including deployment, patching, and device management
• Administer identity and access management platforms including Azure AD/Entra ID and Okta
• Support corporate IT infrastructure including networking, collaboration tools, and enterprise applications
• Manage user onboarding, offboarding, and access provisioning
• Monitor and investigate security alerts from SIEM and EDR platforms
• Support vulnerability management and remediation tracking
• Assist with threat detection, incident response, and security investigations
• Maintain ITSM documentation and ticketing system records
• Participate in client meetings and contribute to operational deliverables
• Support compliance initiatives such as SOC 2, ISO 27001, and NIST frameworks

Essentials:

• 2–5 years of experience in IT support, systems administration, or security operations
• Experience supporting macOS in corporate environments
• Experience managing Windows endpoints
• Experience with MDM tools such as Jamf or Microsoft Intune
• Familiarity with identity platforms such as Azure AD/Entra ID or Okta
• Experience with SIEM tools such as Microsoft Sentinel, Splunk, or Elastic
• Experience with vulnerability management tools such as Tenable, Qualys, or Rapid7
• Strong troubleshooting and communication skills

Desired:

• Experience with EDR platforms such as CrowdStrike, Microsoft Defender, or SentinelOne
• Experience with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management
• Security certifications such as Security+ or CySA+
• Experience working in consulting, managed services, or multi-client environments
• Exposure to AWS, Azure, or GCP security services
• Familiarity with AI tools or AI-assisted security workflows

Req ID: AM85875635