IMAC & IT Asset Management Specialist – 3 Month contract - Calgary, AB

IMAC & IT Asset Management Specialist – 3 Month contract

Location: Calgary

Position Overview

We are seeking an experienced IMAC & IT Asset Management Specialist to support end‑user device lifecycle operations and IT asset management within a dynamic, fast-paced enterprise environment. This is a highly hands-on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and end‑user experience.

The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement. As part of a large, well-established organization, you will support large-scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long-term career development and growth opportunities for motivated IT professionals.

Key Considerations

Strong onsite presence is essential
Role combines hands-on technical execution with asset ownership and logistics coordination
High attention to detail is required due to asset tracking, audit, and compliance responsibilities
Opportunity to contribute to standardized processes and continuous improvement initiatives

Key Responsibilities

IMAC & End-User Support

Perform installs, moves, adds, and changes (IMAC) for end‑user devices
Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools
Execute device refreshes, replacements, break/fix support, and hardware swaps
Support employee onboarding and offboarding, including device provisioning and recovery
Provide onsite end‑user support during deployments, transitions, and rollout activities

IT Asset Management

Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement
Maintain accurate asset records within IT asset management systems
Conduct inventory audits, cycle counts, and discrepancy resolution
Manage stockroom inventory, spares, and allocation of devices
Coordinate shipping, RMAs, and vendor returns
Ensure secure device handling, chain-of-custody, and compliant disposal practices

Process, Compliance & Collaboration

Follow standardized IMAC and asset management processes and documentation standards
Ensure compliance with security, data handling, and disposal policies
Document all work, asset changes, and audit activities accurately and consistently
Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations
Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)

Tools & Environment

Endpoint Management & Imaging: SCCM, Intune
ITSM / Asset Management: Freshservice or equivalent platforms
Reporting & Insights: Power BI (preferred)

Required Skills & Experience

Technical Expertise

2–5+ years of experience in IMAC, desktop support, or end‑user computing roles
Strong hands-on support experience with laptops, desktops, and peripheral hardware
Experience working in Windows 10/11 enterprise environments
Proven experience with device imaging and provisioning using SCCM and Intune
Familiarity with user data migration and large-scale device refresh programs

Operational & Asset Management Skills

Experience with ITSM and asset management tools (Freshservice preferred or similar)
Strong understanding of IT asset lifecycle management and inventory controls
Experience managing stockrooms, spare inventory, and logistics coordination
Knowledge of secure device handling, data security, and compliant disposal practices

Scale & Exposure

Support environments with hundreds to thousands of users and devices
Gain experience operating within a large, enterprise-scale organization delivering services across Canada
Exposure to complex, multi-site operations supporting diverse ICI clients

Why Join

Excellent company culture that values teamwork, learning, and professional growth
Exposure to large-scale, complex enterprise environments and projects
Strong opportunities for career development, skill advancement, and future growth
Ability to make a direct, visible impact through hands-on work and operational ownership