Senior Network Administrator- 3 Month contract - Calgary, AB

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Service Desk Analyst (Level 1/2 – Citrix Focus) – 3 Month Contract

Location: Calgary

Engagement Details

Term: Initial 3 month contract with strong possibility of extension
Schedule: Full-time, Monday–Friday
Work Environment: Fully onsite
Interview Process:
- Initial screening with hiring manager
- Technical interview with emphasis on troubleshooting and Citrix support

Additional Information

On-Call: No formal on-call rotation; limited occasional after-hours support may be required
Travel: Minimal and local, if needed
Team Structure: Information Systems team, reporting to a Team Lead
Benefits: Not included

Overview

We are seeking a Service Desk Analyst (Level 1/2) to provide frontline technical support to end users across corporate and field-based environments. This role places a strong emphasis on supporting Citrix virtual desktop technologies and requires a hands-on approach to incident resolution, access support, and day-to-day end-user computing needs. The successful candidate will play a key role in maintaining productivity and ensuring reliable, secure access to systems and applications.

Key Responsibilities

Deliver Level 1/2 service desk support for incidents, service requests, and tickets
Troubleshoot and resolve issues related to Citrix Virtual Apps and Virtual Desktops
Support Windows operating systems, Microsoft 365, laptops/desktops, and remote access solutions (VPN)
Assist with user onboarding and offboarding, including account creation, permissions, and hardware setup
Identify and resolve basic network and connectivity issues
Escalate complex or unresolved issues to infrastructure or Level 3 support teams
Provide support to field users, including remote connectivity troubleshooting
Maintain clear documentation and contribute to the internal knowledge base
Assist with routine system updates, patching, and maintenance activities

Required Experience

3 to 6 years of experience in service desk, help desk, or end-user support roles
Demonstrated hands-on experience supporting Citrix environments
Strong troubleshooting skills across Windows OS, Microsoft 365, and endpoint devices
Experience supporting users in enterprise or multi-site environments is preferred

Must-Have Skills

Citrix Virtual Apps and Virtual Desktops support
Experience with service desk and ticketing systems
Windows OS and Microsoft 365 support
Basic networking knowledge (VPN, connectivity, IP fundamentals)
Strong communication, customer service, and interpersonal skills

Nice-to-Have Skills

Exposure to cloud platforms such as Azure
Basic knowledge of VMware environments
Familiarity with backup solutions or endpoint security tools
Experience supporting field-based or industrial users