Front Desk

We are seeking a dedicated and detail-oriented Dental Front Office Assistant to join a busy dental practice in Dothan. The ideal candidate will possess strong administrative skills, excellent patient service abilities, and familiarity with dental office operations and electronic health record (EHR) systems. Prior experience with dental office management, medical billing, and insurance verification is highly preferred.
Work hours are Monday-Thursday 8am-5pm.

Duties

Greet patients warmly and manage multi-line phone systems with professional phone etiquette
Schedule patient appointments using dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage and process insurance claims
Collect payments and perform medical billing and coding including CPT, ICD-9, ICD-10 coding
Review documentation for accuracy and completeness in compliance with HIPAA regulations
Manage patient records, update electronic health records (EHR), and ensure confidentiality of health information
Assist with patient intake procedures, including data entry and documentation review
Handle front desk administrative tasks such as filing, faxing, and maintaining dental records
Support office management activities including appointment reminders, patient follow-up, and care plan documentation
Maintain knowledge of dental terminology and office procedures to provide efficient support

Skills

Strong knowledge of dental terminology
Experience with dental practice management software
Proficiency in Microsoft Office Suite (Word, Excel) and typing skills
Excellent customer service skills with the ability to communicate effectively via phone and in person
Ability to verify insurance benefits accurately and process claims efficiently
Knowledge of HIPAA compliance standards for health information management
Bilingual abilities are a plus to serve a diverse patient population
Previous clinic or dental office experience highly desirable; strong clerical or administrative background also beneficial
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail