Customer Support Representative

A leading manufacturing client in Waukesha, Wisconsin is looking to hire a Customer Support Representative to join their team! This position is direct hire, onsite and requires someone who is able to participate in rotating 24/7 on call nonbusiness hours.

Duties of Role:

Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)
Process customer quotes within Enterprise Resource Planning (ERP) system.
Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing.
Process and confirm parts orders for customers.
Verifies credit terms and credit status at time of order.
Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.
Logs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.
Manage and track order status for customer portfolio.
Continued follow ups with customer until time of delivery.
Manage all electronic filing of order documents in CRM Systems (SAP Cloud).
Participates in regular rotating weekly schedule of 24/7 on-call non-business hours support.
The team works together to generate a schedule that works for everyone.
Process warranty claims and any applicable credit memos.
Proactively contacts customers within assigned region.
Maintains customer’s information in SAP Enterprise Resource Planning system.
- This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.

Must Haves:

An associate degree of equivalent from a two-year college or technical school
Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.

This role is paying $26 - $35 an hour, depending on skills, education, etc.