Warranty Claims Processing
More Information & ApplyWarranty Claims Processing Analyst Job Summary:
The Warranty Claims Processing Analyst plays a crucial role in the management and processing of warranty claims submitted by authorized dealerships for automotive products. Primary responsibility is to ensure the accuracy, validity, and adherence to corporate warranty policies for all submitted claims. As a Warranty Claims Analyst, the individual is tasked with evaluating and processing warranty claims in the automotive sector. This involves a comprehensive review of claim documentation, verification of eligibility, and ensuring strict compliance with corporate policies.
Warranty Claims Processing Analyst Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Claim Verification: Review warranty claims submitted by authorized dealerships to ensure accuracy and completeness
• Policy Compliance: Ensure that warranty claims adhere to corporate warranty policies and guidelines
o Processors must be aware of policy and claim requirements for different claim types and categories and ensure they are up to date with compliance and policy updates
• Documentation: Collect and organize all necessary documentation supporting warranty claims including but not limited to repair orders, invoices, part numbers, and other relevant information
• Communication: Communicate with authorized dealerships and internal departments to gather additional information or clarify details related to warranty claims
• Data Entry: Accurately enter information into warranty claims processing systems and maintain up to date records and updates
• Investigations: Investigate, follow up and resolve discrepancies or issues with warranty claims, collaborating with technical experts and other relevant parties
• Customer Service: Provide excellent customer service by addressing inquiries and concerns related to warranty claims and educational information in a calm and professional manner at all times
• Reporting: Generate and or review reports on warranty claim status, trends, and key performance indicators for management review
• Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing the efficiency of the warranty claims processing systems and department
• Adherence to Deadlines: Ensure timely and accurate processing of warranty claims within specified deadlines.
o Maintain deadlines to process claims within 14 days of when dealer transmits
• Problem Solving: Calls can be complex and may involve multiple claim requests/inquiries. Processors must be able to problem solve, and clearly and accurately communicate responses and next steps to proceed
• With experience, manually review and process all Private Distributer (PD) Locally Installed Options (LIO) and accurately identify and assign appropriate opcode(s) to ensure claims are routed to the PD and rejected by dealer
• With experience, manually review and process all Date of First Usage (DOFU) updates and mileage discrepancy updates for adherence to policy
• With experience, manually review and process all Left off Appeals for adherence to policy
Warranty Claims Processing Analyst Knowledge & Experience:
• High School Diploma or equivalent; additional education or certification in automotive technology or related field is a plus
• Minimum of 2 years customer service, and 1+ years of call center (inbound/outbound calls) or service department experience.
• Attention to detail and accuracy in data entry and documentation
• Typing: Minimum of 35 – 40 wpm
• Technology savvy
• Excellent verbal and written communication skills
• Ability to analyze information, identify issues, and propose effective solutions
• Time management
• Commitment to providing exceptional customer service
• Ability to collaborate with cross-functional teams and departments
Preferred Experience:
• Previous experience in automotive warranty claims processing or related field
• Experience as a Service Writer/Technician at a dealership or auto body shop is preferred
Additional Eligibility Qualifications:
• Due to clients need for multi-factor authentication and to support security protocols, all candidates must have a mobile device that supports Facial Recognition or Finger recognition.
o IOS/iPhone minimum version = 11 + facial recognition
o Android minimum version = 6 or higher with fingerprint recognition
Work Environment:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
• Sitting for extended periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Crouching: Bending the body downward and forward by bending leg and spine
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Typing: Typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Position Type and Expected Hours of Work:
• This is a full-time position. Shift/Schedule: 8-hour shifts between 6 am and 6 pm mst. Monday to Friday
• Employee must be available during the “core” work hours, must work 37.5 hours each week to maintain full-time status.
Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:
Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.
#ELP
The Warranty Claims Processing Analyst plays a crucial role in the management and processing of warranty claims submitted by authorized dealerships for automotive products. Primary responsibility is to ensure the accuracy, validity, and adherence to corporate warranty policies for all submitted claims. As a Warranty Claims Analyst, the individual is tasked with evaluating and processing warranty claims in the automotive sector. This involves a comprehensive review of claim documentation, verification of eligibility, and ensuring strict compliance with corporate policies.
Warranty Claims Processing Analyst Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Claim Verification: Review warranty claims submitted by authorized dealerships to ensure accuracy and completeness
• Policy Compliance: Ensure that warranty claims adhere to corporate warranty policies and guidelines
o Processors must be aware of policy and claim requirements for different claim types and categories and ensure they are up to date with compliance and policy updates
• Documentation: Collect and organize all necessary documentation supporting warranty claims including but not limited to repair orders, invoices, part numbers, and other relevant information
• Communication: Communicate with authorized dealerships and internal departments to gather additional information or clarify details related to warranty claims
• Data Entry: Accurately enter information into warranty claims processing systems and maintain up to date records and updates
• Investigations: Investigate, follow up and resolve discrepancies or issues with warranty claims, collaborating with technical experts and other relevant parties
• Customer Service: Provide excellent customer service by addressing inquiries and concerns related to warranty claims and educational information in a calm and professional manner at all times
• Reporting: Generate and or review reports on warranty claim status, trends, and key performance indicators for management review
• Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing the efficiency of the warranty claims processing systems and department
• Adherence to Deadlines: Ensure timely and accurate processing of warranty claims within specified deadlines.
o Maintain deadlines to process claims within 14 days of when dealer transmits
• Problem Solving: Calls can be complex and may involve multiple claim requests/inquiries. Processors must be able to problem solve, and clearly and accurately communicate responses and next steps to proceed
• With experience, manually review and process all Private Distributer (PD) Locally Installed Options (LIO) and accurately identify and assign appropriate opcode(s) to ensure claims are routed to the PD and rejected by dealer
• With experience, manually review and process all Date of First Usage (DOFU) updates and mileage discrepancy updates for adherence to policy
• With experience, manually review and process all Left off Appeals for adherence to policy
Warranty Claims Processing Analyst Knowledge & Experience:
• High School Diploma or equivalent; additional education or certification in automotive technology or related field is a plus
• Minimum of 2 years customer service, and 1+ years of call center (inbound/outbound calls) or service department experience.
• Attention to detail and accuracy in data entry and documentation
• Typing: Minimum of 35 – 40 wpm
• Technology savvy
• Excellent verbal and written communication skills
• Ability to analyze information, identify issues, and propose effective solutions
• Time management
• Commitment to providing exceptional customer service
• Ability to collaborate with cross-functional teams and departments
Preferred Experience:
• Previous experience in automotive warranty claims processing or related field
• Experience as a Service Writer/Technician at a dealership or auto body shop is preferred
Additional Eligibility Qualifications:
• Due to clients need for multi-factor authentication and to support security protocols, all candidates must have a mobile device that supports Facial Recognition or Finger recognition.
o IOS/iPhone minimum version = 11 + facial recognition
o Android minimum version = 6 or higher with fingerprint recognition
Work Environment:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
• Sitting for extended periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Crouching: Bending the body downward and forward by bending leg and spine
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Typing: Typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Position Type and Expected Hours of Work:
• This is a full-time position. Shift/Schedule: 8-hour shifts between 6 am and 6 pm mst. Monday to Friday
• Employee must be available during the “core” work hours, must work 37.5 hours each week to maintain full-time status.
Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:
Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.
#ELP
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