Supply Chain/Logistics - Operations Lead

Supply Chain/Logistics Lead - Operations

Temp to Hire

Pay: $30.00 - $35.00 per hour

Hours: Monday - Friday, 7:30 AM - 4:30 PM or 8:00 AM - 5:00 PM

The Operations Lead is responsible for overseeing end-to-end operational activities across multiple departments, ensuring efficient coordination between accounting, sales, customer service, supply chain, logistics, and third-party partners. This role ensures accurate inventory management, timely order fulfillment, regulatory compliance, and alignment between production planning and sales demand while leading and developing the operations team.

Minimum Qualifications:

Minimum Bachelor’s degree in Operations Management, Supply Chain, Business, or manufacturing related field (preferred). Preferred Master’s degree in relevant discipline or MBA.
2+ years of hands-on experience in a manufacturing environment.
Strong cross-functional communication
Experience with manufacturing, import/export, customs compliance, and logistics coordination.
Strong problem-solving, organizational, and analytical skills.
Proficiency in ERP systems and Microsoft Office (Excel required).

Responsibilities:

Supply Chain & Logistics Management

Work closely with the Supply Chain team to manage finished goods and demand planning.
Oversee import and outbound logistics, ensuring timely shipment of goods.
Manage relationships with carriers, freight forwarders, customs brokers, and 3rd-party logistics providers (3PLs).
Ensure compliance with customs regulations, import/export documentation, and trade requirements.

Cross-Department Coordination

Act as the primary operational liaison between Accounting, Sales, Customer Service, Supply Chain, and Production Planning teams.
Collaborate with Accounting on invoicing accuracy, cost control, inventory valuation, and reconciliation.
Partner with Sales and Customer Service to support order execution, delivery commitments, and customer satisfaction.
Communicate with the Production Planner to align sales orders with production capacity and delivery timelines.

Inventory & Warehouse Operations

Oversee inventory control and accuracy, including cycle counts and full physical inventory counts towards year end.

Order Fulfillment & Execution

Oversee the full sales order lifecycle, from order receipt through shipment and delivery.
Monitor order status, resolve fulfillment issues, and proactively address delays or discrepancies.
Ensure coordination between warehouse, logistics, and customer teams to meet delivery commitments.

Warranty & After-Sales Support

Manage operational processes related to warranty claims
Coordinate with customer service, and accounting, to ensure timely resolution and documentation are filed.

Team Leadership & Management

Lead, train, and develop the operations team, setting clear goals and performance expectations.
Establish standard operating procedures (SOPs) to improve efficiency and consistency.
Foster a culture of accountability, collaboration, and continuous improvement.

Performance & Process Improvement

Track and analyze key operational KPIs related to inventory accuracy, order fulfillment, logistics costs, and service levels.
Identify process gaps and implement improvements across departments.
Support system enhancements (ERP) to improve operational visibility and efficiency.

Benefits:

Health, dental, and vision insurance
Paid time off and holidays
401(k) plan
Opportunities for career growth

Preferred Qualifications:

Fluent in Mandarin