Customer Success Account Specialist

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Position: Customer Success Account Specialist

Position Type: Temp to Perm

Location: Mt. Arlington, NJ (hybrid), 2 day’s/week required onsite (Wednesday and Thursday)

Hours: 8:00 AM – 4:30 PM, Monday – Friday

Industry: Life Science & Healthcare Software

Compensation: $31.25/hr - $38.46/hr (commensurate with experience)

As a Customer Success Account Specialist you will work closely with the Customer Success and Sales Teams and manage assigned customer duties, serving as the first line of contact, post-sales. Proficient in the organizations suite of products, you will provide input on system enhancements and test new functionality, in addition to understanding and working with diverse customer requirements and processes. You will work closely with internal teams to resolve customer issues and participate in specific customer-facing initiatives, such as pre-sales demos and product training. Additionally, you will be responsible for managing daily tasks and responding to customer requests/inquiries over the phone, via e-mail, or in person and provide solutions to concerns.

What the Customer Success Account Specialist is doing:

Support Customer Success Managers in delivering services to customers.
- Execute the setup and configuration of new customers and new services for existing customers with guidance from Customer Success Managers.
- Perform matching and data remediation on submitted customer files.
- Report data trends visible through the course of reviewing customer files or inquiries.
- Participate in customer meetings as required to provide support or gather information to setup products and services.
- Assist in documenting customer business processes and standard operating procedures.
Gain and maintain proficiency with the organizations tools that support customers and complete defined activities.
Willingness to support team members with high priority tasks, balanced against individual responsibilities.
Gain an understanding of the importance of the task and the desired result.
- Proactively communicate potential or known exceptions to agreed upon support and service activities.
- Escalate customer questions and issues to the appropriate internal teams to reach a resolution and communicate results to the customer.
- Provide support and training as required to address specific customer support.
- Work to meet expected deadlines and effectively communicate potential changes to schedules and agreed upon commitments.
Perform off-hours testing support for regular releases approximately once per quarter.

What experience we are looking for:

Associate’s or Bachelor’s degree in any discipline; preferably with business, communications or analytic coursework.
Minimum of 3 years of post-collegiate job experience
Pharmaceutical or Medical Device industry experience preferred
MS Office (Outlook, Word, Excel)
High computer literacy and ability to learn new software.
Organization, prioritization, and time management skills
Ability to meet deadlines and handle multiple projects
Active listening and effective communication skills (verbal and written)
Detail oriented
Analytical and problem-solving skills
Customer service and relationship management skills
Ability to work both independently and as part of a team
Knowledge of Life Science and Pharmaceutical Industry
Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into

Benefits offered by our client upon hire:

Group Medical, Dental and Vision Insurance, Health Savings Accounts, Health Advisory Service, Life and AD&D Insurance, Short- and Long-Term Disability, Employee Assistance Program, Critical Illness and Accident Insurance, Legal Assistance, Dependent Care and Flexible Spending Account, Parking & Transit Benefits,401k plan, profit sharing plan (your eligibility date under this plan based on your Start Date), and 529 college savings access.

Benefits for WorkDynamX Employees on Assignment:
Temporary employees on assignment through WorkDynamX may be eligible for a range of benefits, including medical coverage with the option to enroll in enhanced plans after a waiting period. Voluntary vision and dental plans are also available after a waiting period. Employees may accrue paid sick leave and, if eligible based on hours worked, receive holiday pay. Additionally, a 401(k)-retirement plan with company match is available to eligible employees who meet minimum service requirements, in accordance with plan guidelines.

WorkDynamX is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We make employment decisions based on qualifications, merit, and business needs, without regard to any characteristic protected by federal, state, or local law. We are dedicated to maintaining a respectful, professional environment for all team members.