Assistant Front Desk Manager- Medical 

Position Summary-

Essential Job Duties-

• Supervise front desk and call center staff across multiple clinic locations
• Implement performance improvement plans and manage corrective actions as needed
• Create and manage staff schedules to ensure appropriate coverage
• Provide ongoing training, coaching, and support for new and existing employees
• Monitor phone systems and collaborate with IT to maintain functionality
• Oversee daily front office operations and monitor call queues for efficiency
• Build strong working relationships with internal departments and external vendors
• Coordinate building maintenance and oversee light facilities support tasks
• Address patient complaints and resolve disputes professionally and empathetically
• Maintain confidentiality and ensure compliance with HIPAA standards
• Develop, implement, and enforce front office policies and procedures
• Manage credentialing processes and office supply inventory
• Provide hands‑on front office coverage when needed
• Travel between clinic locations as required

Requirements-

• High school diploma or equivalent required
• Minimum of 2 years of management experience in a medical or healthcare setting strongly preferred
• Strong leadership, organizational, and communication skills
• Ability to manage multiple priorities in a high‑pressure environment
• Familiarity with credentialing processes and medical office operations
• Comfortable with physical requirements including lifting up to 50 lbs and extended standing, walking, or sitting