Service Manager - 1st

Location: Lakeland, FL
Employment Type: 1st Shift, Full-time, temp-to-hire

Job Brief
Kable Workforce Solutions is hiring a Service Manager for our client. This role is responsible for overseeing daily field operations, coordinating technician schedules and dispatch activities, and ensuring exceptional customer service delivery. This role supervises field technicians, supports operational efficiency, and helps maintain standardized service procedures in a fast-paced service environment.

What’s a Typical Day Like?

Coordinate and manage the daily schedule for all field employees based on customer service and maintenance needs.
Oversee daily dispatch operations including: Pre-work truck, tool, and chemical inventory checklists; Vehicle pre-trip inspections; Daily safety briefings
Conduct post-dispatch activities including: Site audits; System assessments; Sampling activities
Serve as a backup resource for field technicians as needed.
Conduct daily technician debriefs and prepare teams for the following day’s work.
Address outstanding operational or customer issues with management.
Supervise and support a field team consisting of technicians and project management staff.
Assist with employee performance management and coaching.
Support the development and standardization of SOPs, scheduling tools, and operational processes.
Maintain high levels of customer service and operational efficiency.
Collaborate with senior leadership on continuous improvement initiatives.
Perform other duties as assigned.

What Are the Requirements of the Job?

Previous experience managing or supervising field technicians required
Strong leadership, organizational, and problem-solving skills
Ability to work independently with limited supervision
Excellent communication and customer service skills
Ability to prioritize tasks and manage multiple schedules effectively
Experience coordinating dispatch, scheduling, or field operations preferred
Proficient computer and administrative skills
Self-motivated, detail-oriented, and dependable
Experience in service-based, industrial, or technical environments preferred
Water treatment experience is a plus, but not required
Combination of office, field, and customer site environments
Frequent interaction with technicians, customers, and leadership teams
Ability to travel to customer or job sites as needed
Ability to occasionally lift tools or equipment when supporting field operations
Ability to work in varying indoor and outdoor environments
Ability to work in fast-paced environment.
Ability to move or lift up to 50+ lbs.
Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
Ability to utilize hand/eye coordination.
Capability to stand for prolonged periods of time
Communication skills.

Why Choose Kable Workforce Solutions?

Weekly Pay
Exclusive Access Opportunities to V.I.P. Vault
Day 1 Benefits
Various Bonus Opportunities
Eligibility for Employee of the Month Rewards

How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.

About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.