Customer Service

Kable Staffing is hiring a Customer Service Representative in West Chester, OH. This position is full-time, temp to hire opportunity.

FULL JOB DESCRIPTION

PRINCIPAL DUTIES & RESPONSIBILITIES

Read and understand order sheets
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Ability to work in fast-paced environment.
Ability to move or lift up to 50+ lbs.
Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
Ability to utilize hand/eye coordination.
Capability to stand for prolonged periods of time
Communication skills.

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WHY KABLE STAFFING?

Weekly Pay
Exclusive Access Opportunities to V.I.P. Vault
Day 1 Benefits
Various Bonus Opportunities
Eligibility for Employee of the Month Rewards

ABOUT THE KABLE GROUP

For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.

At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.