Integration Manager

The Integration Manager serves as a key operational link between Project Managers, Project Coordinators, warehouse teams, and customer-facing partners. This role is accountable for workflow coordination, team performance, and aligning integration activities with project timelines and customer expectations.

Key Responsibilities

Lead, manage, and develop a team of ~20 integration technicians and leads, setting clear expectations and driving performance
Oversee daily integration operations including staging, configuration, testing, and preparation of customer equipment
Coordinate closely with Project Managers and Project Coordinators to align schedules and priorities
Partner with shipping and receiving teams to ensure accurate inventory flow and timely outbound shipments
Act as an escalation point for integration-related issues affecting quality, timelines, or deliverables
Ensure adherence to standardized processes, quality controls, and documentation requirements
Monitor workload distribution and staffing needs to maintain productivity
Drive continuous improvement initiatives focused on efficiency and throughput
Provide regular updates on project status to leadership and cross-functional teams
Support customer deliverables to ensure specifications and quality expectations are met
Collaborate with leadership on labor forecasting, capacity planning, and growth initiatives
Ensure compliance with company policies, safety standards, and operational procedures

Supervisory Responsibilities

Directly supervise approximately 20 team members
Provide coaching, performance feedback, and development planning
Manage hiring, onboarding, performance management, and corrective actions

Qualifications

Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred (or equivalent experience)
5+ years of experience in warehouse operations, integration, manufacturing, or similar environment
3+ years of leadership or people management experience
Proven ability to manage large teams and coordinate cross-functional workflows
Experience supporting project-based operations and customer deliverables

Knowledge, Skills, and Abilities

Strong leadership skills with a focus on accountability and performance
Ability to manage complex workflows across multiple functions
Excellent organizational and prioritization skills in a fast-paced environment
Strong communication skills across all levels of the organization
Problem-solving mindset with a focus on continuous improvement
Working knowledge of inventory systems, warehouse processes, and integration activities
Ability to balance day-to-day execution with strategic planning

Working Conditions

Primarily based in a warehouse and integration environment
Regular standing, walking, and interaction with equipment and materials
Occasional extended hours may be required based on operational demands

Physical Requirements

Ability to stand and move throughout the warehouse for extended periods
Ability to lift up to 25 pounds as needed
Ability to perform tasks requiring manual dexterity and coordination

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