Client Service Representative

Position: Client Service Representative

Location: Seattle (Ballard)

Schedule: Monday-Friday 8:00am-4:30pm

Pay: $28.00/hr

Express Employment Professionals – North Seattle is hiring a Client Services Representative for a long‑standing, well‑respected manufacturer in the marine industry to support their nationwide network of authorized marine dealers. This role serves as the primary point of contact for dealer inquiries, providing technical guidance, order support, and customer service to ensure smooth operations and strong long‑term partnerships.

Essential Duties and Responsibilities

Support authorized dealers via phone, email, and online portals.
Assist with troubleshooting, parts identification, and basic technical guidance.
Process and track dealer orders for parts, accessories, and warranty components.
Coordinate with internal teams (e.g., parts, service, engineering) to ensure timely fulfillment and clear communication.
Provide product knowledge, training resources, and promotional program support.
Maintain accurate records and documentation in internal systems
Stay current on product updates and industry trends.
Monitor performance metrics (e.g., parts orders, customer satisfaction feedback) and proactively reach out to address concerns or opportunities for improvement.

Qualifications

2+ years of customer service or wholesale/distribution support experience (B2B preferred).
Experience in the marine, power generation, diesel engines, or technical equipment industries is a major plus.
Strong communication skills and the ability to explain technical concepts clearly.
Comfortable working with Microsoft Office; CRM/ERP experience is a bonus.
Detail oriented, organized, and able to manage multiple priorities.
Someone who enjoys problem solving and collaborating across departments.
This role may require occasional time in a warehouse environment, including standing, walking, bending, and lifting up to 50 lbs.

Benefit Offerings (Eligibility Varies)

Insurance - medical, dental, vision
Term life
Short-term disability
401(k)
Employee Assistance Program (EAP)
Paid holiday and sick leave

Equal Opportunity & Inclusion

Express Employment Professionals – North Seattle, WA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.

Reasonable Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact jobs.seattlewanorth@expresspros.com or 206-363-1140.

Application Process

Applications will be reviewed on a rolling basis with interviews starting immediately. The position will remain open until it is filled. Please apply right away for the best opportunity to be considered. We look forward to hearing from you!

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