Patient Experience & Financial Coordinator (Medical Billing)

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Patient Experience & Financial Coordinator

Location: On-site in Pittsburgh, PA 15232 (Shadyside Area)

Onsite: The role requires you to work at this designated workplace location.

Status: Full-Time, Direct Hire as an employee of the Company with access to full benefits

Schedule: Full-Time, (Monday–Friday, 8:00 am – 4:30 pm)

New Hire Starting Pay: Up to $22.00/hour (Based on experience)

After-Hire Earning Potential: Your compensation grows as you do. The Company offers incremental, performance-based pay increases tied to job experience and technical proficiency. While initial offers are based on current experience, successful team members have the opportunity to reach an earning ceiling of $30.00 per hour through the internal advancement structure.

Why Join Us?

This is a Direct-Hire, Permanent Position with one of the region’s most respected and globally recognized healthcare leaders. From Day 1, you are a full-fledged employee with access to:

Comprehensive Benefits: Robust health coverage, dental, and vision.
Future Security: Competitive retirement plans and long-term stability.
Professional Growth: Structured pathways for advancement and tuition reimbursement to help you reach your career goals.

Job Purpose

The Patient Experience & Financial Coordinator serves as the primary ambassador for patient access and fiscal advocacy. This role is responsible for orchestrating a high-touch, technology-forward arrival experience, educating patients on complex financial obligations, and ensuring seamless continuity of care through precise scheduling and demographic management. The Patient Experience & Financial Coordinator is empowered to lead service recovery efforts and promote a culture of elite service excellence.

Key Responsibilities

Financial Advocacy & Collection: Educate patients on co-payments and financial responsibilities. Collect point-of-service payments and proactively connect patients to financial advocacy resources when appropriate.
Patient Navigation & Technology: Guide patients through self-arrival technologies and biometrics (fingerprint recognition) registration. Promote and assist with the adoption of the MyUPMC patient portal.
Clinical Workflow & Scheduling: Coordinate subsequent appointments within the continuum of care and schedule ancillary services at checkout. Manage the distribution and triaging of high-volume telephonic inquiries to clinical providers.
Insurance & Regulatory Compliance: Perform real-time verification of insurance benefits via online systems and telephone. Obtain necessary signatures for consent to treatment and financial responsibility in strict accordance with HIPAA regulations.
Service Excellence & Recovery: Act as the lead for "service recovery," taking immediate and independent action to resolve patient concerns that fall below service standards.
Administrative Oversight: Maintain integrity of medical records through scanning, faxing, and rigorous updates of patient demographics and insurance coverage at every touchpoint.

Mandatory Requirements

Experience: A minimum of two (2) years of professional experience in a medical billing customer service function is required.
Education: High School Diploma or GED equivalent.
Technical Expertise: Must be proficient in Epic, Medipac, or equivalent Electronic Health Record (EHR) systems. Candidates must demonstrate advanced typing skills and proficiency with personal computer-based office applications.
Medical Literacy: Comprehensive knowledge of medical terminology is a mandatory requirement for this role to ensure accurate triage and scheduling.
Communication Skills: Must possess the ability to provide clear, understandable instructions to patients navigating complex healthcare systems while maintaining a professional and warm demeanor.
Problem-Solving: Proven ability to work independently and exercise sound judgment during service recovery scenarios.