Helpdesk Associate

Helpdesk Associate | $15/Hour | Variety of Schedules Available

What Matters Most

Temp-to-hire opportunity with potential for career growth and job stability
Weekly Pay
5 weeks of training, Monday – Friday, 8am – 5pm
Then 6 weeks of training, Monday – Friday 1pm – 10pm
Position located in Elizabethtown
Competitive pay of $15/hr to start
Eligible for $1/hr raise after 90 days
When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance, as well as 401K, direct deposit, and our referral bonus program

Job Description

This local telecommunications company that has been servicing Hardin County and surrounding counties for more than 3 decades. This company is seeking Helpdesk Associates for their Customer Service Department, assisting customers with technical issues, such as phone and computer issues.

Responsibilities:

Talking with customers, with patience and compassion, regarding technical issues
Tracking and routing problems, requests, and documenting resolutions
Stay current with system information, changes, and updates
Diagnosing company products, such as home internet, email, telephone, and cable

Qualifications and Requirements:

High school diploma or GED
Professional phone etiquette skills
Willingness to be trained for a long-term career
Exceptional PC and internet knowledge
Ability to write in a technical format is preferred
Able to work 1st shift hours for training, and then 2nd shift hours afterwards, including some weekends
Must be able to pass a pre-employment screening

Benefits and Perks:

$15/hr to start
Medical, Vision, Dental available
Variety of schedules available once training completed
Paid Training
Additional benefits and PTO packages available after 90 days
Full-time Schedule with growth opportunities
401K and Referral Bonus Plan

Your New Organization:

Join a leading telecommunications company in Elizabethtown, KY, that is hiring for their Helpdesk Division. This company prides themselves with their customer service and training programs and wants to invest in your success.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $15/hr, excluding benefits, bonuses or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.