Clinical Operations Coordinator – Ophthalmology, Pittsburgh, PA

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Clinical Operations Coordinator – Ophthalmology

Location: On-site – Pittsburgh, PA 15219 (Downtown Area)

Status: Full-Time, Direct Hire

Schedule: Full-Time, (Monday–Friday, 7:00 a.m. – 5:30 p.m. variable to accommodate clinic schedule)

New Hire Starting Pay: Up to $33.00/hour (Based on experience)

After-Hire Earning Potential: Your compensation grows as you do. The Company offers incremental, performance-based pay increases tied to job experience and technical proficiency. While initial offers are based on current experience, successful team members have the opportunity to reach an earning ceiling of $48.00 per hour through the internal advancement structure.

Why Join Us?

This is a Direct-Hire, Permanent Position with one of the region’s most respected and globally recognized healthcare leaders. From Day 1, you are a full-fledged employee with access to:

Comprehensive Benefits: Robust health coverage, dental, and vision.
Future Security: Competitive retirement plans and long-term stability.
Professional Growth: Structured pathways for advancement and tuition reimbursement to help you reach your career goals.

The Role

We are seeking a high-level Clinical Operations Coordinator – Ophthalmology to lead clinical operations for a premier vision provider. This leadership position oversees four direct reports and is responsible for the seamless integration of staff allocation, provider scheduling, and patient flow.

As a central liaison between medical staff and providers, you will be the driving force behind our "no-wait" patient experience. This role requires a blend of administrative oversight, personnel management, and hands-on clinical support, including assisting with patient workups or injections as needed.

Key Responsibilities

Workflow Leadership: Utilize internal reporting tools and daily testing orders to orchestrate clinic flow. Lead daily "huddles" with physicians and clinical staff (technicians, imagers, scribes) to ensure every patient has a clear path through the clinic.
Provider Partnership: Act as a strategic partner to providers, guiding workflow plans and addressing bottlenecks in real-time. You are authorized to manage provider schedules to maintain compliance with departmental efficiency protocols.
Patient Advocacy: Actively monitor patient wait times. If a delay exceeds 10 minutes in any segment, you will personally communicate the reason to the patient and immediately address the operational bottleneck.
Staff Development: Oversee the cross-training of all technicians and imagers to ensure the team is versatile and capable of providing all services for any patient presenting to the clinic.
Resource Management: Ensure all imaging and lane equipment within your assigned pod is properly utilized, inspected, and maintained according to regulatory standards.
Clinical Support: Step in to support workups and imaging as clinic volume dictates to ensure high-quality ophthalmic care.

What You Bring – Minimum Required Qualifications:

Expertise: A minimum of 6 years of ophthalmic clinical experience, required.
Leadership: 3+ years of supervisory/coordinating experience (or 1 year as a Lead Coordinator).
Technical Proficiency: Strong analytical skills with the ability to use data (filtering, sorting, and reporting) to inform staffing decisions.
Communication: Exceptional verbal and written skills; the ability to handle sensitive staff or provider escalations with professionalism.

Qualifications & Certifications

Certification: JCAHPO certified (Minimum Certified Ophthalmic Assistant (COA) level required).
- COA – Certified Ophthalmic Assistant
- COT – Certified Ophthalmic Technician
- COMT – Certified Ophthalmic Medical Technologist
Life Support: Valid CPR certification.
Education: High School Diploma/GED required; advanced degree in a related field preferred.