Chargeback Analyst

Chargeback Analyst

This is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position.

Responsibilities:

This position will be a part of the Payment and Risk Operation team and will be responsible for:

Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
Processing chargebacks recon (Updating status of chargeback and review status)
Communicate with customers regarding documentation requests via email and phone calls
Ensure Dispute milestones are met within timeframe
Data entries related to chargeback

Requirements:

Has at least 2 years chargeback of payment card risk management experience
Has at least 2 years customer service experience
Bachelor in Finance, accounting, economics or management related fields
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports
Ability to make sound judgment calls

Pay Rate: