IT Operations Manager

Position Title: Operations Manager

Candidates must work onsite, not remote.

Position Summary

The Operations Manager will serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project’s Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments.

Major Duties/Responsibilities

Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs.
Collaborate with the project PI to manage and fulfill data requirements for research teams.
Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions.
Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters.
Provide technical recommendations to improve system health, performance, and scalability.
Oversee full-cycle resource management, including intake and fulfillment of HPC requests.
Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs.
Prepare and present reports on system usage, project financials, task status, and other key performance indicators.
Direct project technical operations and staff to ensure work priorities are met and shift priorities as required.
Attend project meetings and interpret technical requirements to staff and stakeholders.
Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency.
Uphold client's core values—Impact, Integrity, Teamwork, Safety, and Service—while fostering a respectful, inclusive, and accessible workplace.

Basic Qualifications

Bachelor’s degree in Information Technology, IT Operations Management, or a related field.
A minimum of eight (8) years of relevant experience, or an equivalent combination of education and experience.
Strong technical knowledge of information systems management and systems architecture.
Proven ability to gather and interpret system requirements for complex research projects.
Ability to direct HPC technical work.
Excellent verbal and written communication skills for engaging with staff, sponsors, and stakeholders.
Demonstrated interpersonal skills that support collaboration, leadership, and team building.

Preferred Qualifications

Experience in IT project management, particularly in research or technical environments.
Background in supporting research computing or scientific infrastructure.
Self-motivated and capable of working independently while contributing to collaborative teams.
Experience design, operating, and managing HPC clusters.
Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to evolving project needs.

Additional Requirements

Visa Sponsorship: Visa sponsorship is not available for this position.
Security Clearance: This position requires the ability to obtain and maintain a Department of Energy Q clearance. As such, it is designated as a Workplace Substance Abuse Program (WSAP) testing position, requiring a pre-placement drug test and participation in ongoing random drug testing.