Remote Telephone Interviewer

On behalf of our client, Headway Workforce Solutions is currently seeking Remote Telephone Interviewers to support a research study for the state of Indiana. As a Remote Telephone Interviewer, you will collect feedback regarding various health and community services that state agencies provide. This opportunity is a part-time position starting at $16/hour and continue quarterly in 2025.

This study, on behalf of Indiana Medicaid, conducts telephone interviews with recipients (beneficiaries) of long-term care and home-based services through Indiana’s PathWays for Aging program. The interview asks about beneficiaries’ experiences regarding various aspects of their services in order to ensure quality of care, as well as improve services.

Responsibilities of Remote Telephone Interviewers:

Call Indiana residents who receive services from the state to conduct research telephone surveys, using a phone and internet connection from your home\
Follow strict rules regarding interviewing protocols and participant confidentiality
Be monitored for interviewing performance and improvement
Work alongside with other research team members
Participate in regular meetings with supervisors by video conference, instant messaging, email, and phone
All other duties as assigned

Qualifications & Requirements:

Prior experience working with the public or interviewing preferred
Must be at least 18 years or older
Consent to a pre-employment background check
Responsible and accountable
Excellent communication skills and attention to detail
Strong computer skills

Equipment Requirements

A computer with at least 4GB RAM – a reliable computer is essential to this job
Strong, reliable internet connection at a minimum of 1mbps
Quiet, private room or closed-door space in your home for a confidential environment

Hours & Training:

Flexible schedule (daytime, evening, and weekend work shifts)
Minimum 20 hours per week; up to 40 hours per week if work available
Some evening (Eastern Time Zone) shifts preferred

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to use computer for sustained time
Ability to read, clearly speak, and write in English
For Spanish-language interviews: bilingual Spanish-English reading, speaking, and writing ability
Communicate through speech and listening
Clear and distinct speech and fluency in English
Read text verbatim
Good listening and dictation skills
Walk, stand, sit for periods of time, use your hands and fingers, grasping, reaching, lifting, talking, hearing, and repetitive motions.

About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.