Customer Care Call Center Representative

The JobSquad Solutions Team is currently looking for a Customer Care Call Center Representative to work at a company located in the Jackson, MI area!

Job Title
Customer Care Call Center Representative
Position Location
Jackson, MI
Pay/hours for position
This position is on-site and is a Contract to Permanent opportunity after 520 hours as contract. Other factors, such as schedule adherence and performance metrics, are taken into consideration with respect to Permanent Employment offers. Pay Structure & Incentives $18.00/hour to start + $500 Quarterly Reliability Bonus Full-Time \| On-Site to Start \| Remote Eligible After 6 Months Schedule: Training Start Date: Tuesday, May 26th Training Schedule: Monday - Friday 8:30am - 5:00pm (5 weeks or until training is complete) Regular Schedule: Monday - Friday 11:30am - 8:00pm
Requirements of position
The JobSquad is seeking a Customer Care Call Center Representative in Jackson, MI to join our client’s team. We’re hiring full-time Customer Care Representatives for a high-volume customer care contact center role. In this role you will act as the first point of contact with customers, providing exceptional service and using all available and appropriate resources to handle various inquiries. You’ll receive paid training and the opportunity to work remotely after 6 months of successful performance and schedule adherence. Requirements Communicate clearly and professionally with customers Motivated by a goal-oriented financial bonus program Can maintain a positive attitude in a high-pressure environment and assist sometimes delicate situations with confidence and a high degree of confidentiality. Are reliable and punctual with attendance Can collaborate with other team members as needed when dealing with complex or unusual situations Have high volume customer service or call center experience Are proficient in computer systems and application navigation and can type at least 30 words per minute. Have a high school diploma or equivalent
Responsibilities of position
Responsibilities Handle gas/electric customer phone inquiries with professionalism and empathy, striving for Positive Customer Experience. Assist customers with billing, account management, and service questions, using accurate, current, and relevant information, while striving for First Call Resolution. Use multiple computer systems and applications to gather and review information efficiently, while striving to resolve customer inquiries within Average Handle Time targets. Meet call quality, productivity, and schedule adherence expectations as defined by company. Maintain accurate customer records by documenting customer interactions in designated systems and applications. Maintain customer confidentiality and compliance guidelines. Stay up to date on current policies and procedures and training requirements. To Apply: Please apply directly or email a resume to awyzlic@thejobsquad.com

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

#ADV1234