Infrastructure Analyst I (Technical Support)
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Job Title: Infrastructure Analyst I
Location: Wilmington, DE
Hire Type: Contingent
Pay Range: $33.00
Work Model: Onsite
Work Shift: Monday-Frida 9:00am-5:00pm
Nature & Scope:
Positional Overview
Are you ready to take the next step in your IT career? Our client is looking for a motivated and detail-oriented Infrastructure Analyst I to join their dynamic team in a contingent role that makes a real impact! In this exciting position, you'll play a key role in the installation, configuration, operation, and maintenance of cutting-edge systems hardware and software, supporting the backbone of their technology infrastructure. You'll ensure that their systems align with organizational values and best practices—empowering their staff and partners to perform at their best. If you're passionate about technology, thrive in a collaborative environment, and want to contribute to meaningful projects, we want to hear from you! Join them and help shape the future of IT infrastructure.
Role & Responsibility:
Tasks That Will Lead To Your Success
- Respond to and resolve help desk escalations based on training.
- Complete related work orders or request-based tasks based on standard operating procedures ( SOP).
- Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
- Develop and maintain a basic understanding of diagnostic tools.
- Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.
- Report anomalies to senior staff for resolution.
- Complete individual projects as assigned and evening responsibilities as scheduled.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the brand.
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Skills & Experience
Qualifications That Will Help You Thrive
- Minimum of 2 years higher education and/or work experience.
- Prior experience reading and digesting technical information.
- Detail-oriented.
- Proven written and verbal communication skills.
- Prior experience communicating technical problems to management.
- Strong customer focus, including ability to manage customer needs and multiple work priorities.
EDUCATION AND EXPERIENCE PREFERRED:
- Associate’s degree in technology-related field.
- Certifications or special training in related technologies.
- Ability to provide updates and statuses.
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