Deal Operations Analyst

Deal Operations Analyst

Job Details

About the Role:

In Revenue Operations, our shared vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and team members through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. Our organization encourages diversity, inclusion, and ongoing growth and learning. As a Deal Operations Analyst, this role focuses on empowering our Deal Desk team with information and support to effectively support our Enterprise sellers and their customers.

Key Responsibilities:

Partner with Operational teams, Product Business Units, and Pricing Strategy to bring Go-To-Market offers to life and ensure smooth execution.
Enable Deal Desk Analysts by coordinating, delivering, and supporting training on Enterprise Go-To-Market products and processes.
Establish and uphold transparent approval pathways and process documentation that facilitate team navigation through Adobe’s Enterprise offerings.
Keep global teams informed by communicating changes to go-to-market strategy, processes, and systems that impact deal support.
Contribute to strategic projects within Pricing and Revenue Operations, championing innovation and continuous improvement in quote-to-cash processes.
Act as a trusted first point of contact for team members needing guidance on quote-to-contract processes in CRM, CPQ, and CLM solutions.
Fix and resolve reported issues quickly to keep the business moving.
Build a solid foundation for team success through detailing common issues, solutions, and user guides that encourage self-service and collaboration.
Support system administration activities, including user management, permissions, and configuration updates.

Required Skills & Qualifications:

A bachelor’s degree in Finance, Business Administration, Operations, or a related field; or 3–5 years of industry-specific experience that provides equivalent knowledge.
3+ years of experience as a business process analyst or similar role, with strong expertise in quote-to-contract operations and hands-on knowledge of Salesforce and/or Microsoft Dynamics.
Experience using case management tools to support documentation, workflow, and issue management.
Exceptional communication skills, able to simplify complex topics, build alignment, and influence outcomes across diverse collaborators.
Demonstrable ability to identify challenges, propose thoughtful solutions, and drive initiatives to completion in a fast-paced, evolving business landscape.
Adaptability and resilience to shifting priorities, with the ability to thrive in a dynamic, rapidly evolving environment.
Exceptional attention to detail and a dedication to precision, ensuring that your work maintains exceptional quality and empowers teams to satisfy customers.
A growth mindset and curiosity to continually learn, evolve, and originate innovative ideas that unlock creativity and deliver business impact.

Compensation:

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