Medical Billing & Patient Access Representative

Medical Billing & Patient Access Representative

Location: On-Site, Pittsburgh, PA 15224 (Lawrenceville area)

Hours: Daylight Schedule, Monday through Friday 8:00 am – 4:30 pm (no weekends or holidays)

Status: Full-Time/Permanent - Direct Company Hire - Successful candidates will be brought on as direct staff members with immediate access to company-sponsored benefits.

New Hire Starting Pay: Up to $22.00 per hour (Based on experience)

After-Hire Earning Potential: Your compensation grows as you do. The Company offers incremental, performance-based pay increases tied to job experience and technical proficiency. While initial offers are based on current experience, successful team members have the opportunity to reach an earning ceiling of $30.00 per hour through the internal advancement structure.

Why Join Our Team? We believe in building careers, not just filling jobs. By entering the system through this role, you gain access to a robust internal network. We prioritize the development of our staff, offering clear pathways for those who demonstrate excellence in patient coordination and administrative support.

Mandatory Requirements

Applications will not be considered unless all of the following criteria are met:

Education: High School Diploma or equivalent
Professional Experience: Minimum of 2 years’ experience in a medical office environment working with medical billing.
Technical Proficiencies: Proven experience with personal computer-based applications, office equipment, and proficient typing skills.
Financial Literacy: Ability to discuss and coordinate financial arrangements, including the collection of pre-payments.
System Knowledge: Prior hands-on experience with Medipac, Epic, or similar electronic health record (EHR) systems.
Terminology: Working knowledge of medical terminology to accurately process registrations and clinical triaging.
Communication: Ability to confidently and clearly communicate complex information regarding insurance, portals, and care instructions to ensure a smooth patient experience.

Position Overview

The Medical Billing & Patient Access Representative is a professional and empathetic primary point of contact for patients. This role is vital in ensuring a seamless healthcare experience, from the initial warm greeting to navigating complex scheduling and financial responsibilities. This position offers a direct path into a premier healthcare system, where employees are encouraged to utilize dedicated career ladders to advance their professional journey internally.

Core Responsibilities

Patient Navigation: Greet patients warmly and assist with self-arrival technology or manual check-in based on preference. Provide clear instructions to help patients navigate the healthcare system and ensure continuity of care.
Financial Coordination: Collect copayments and point-of-service payments. Educate patients on financial responsibilities and connect them with advocacy resources as needed.
Administrative Excellence: Confirm and update registration information, schedule follow-up appointments, and coordinate ancillary services. Manage high-volume phone triaging and administrative tasks such as scanning and faxing.
Digital Advocacy: Register patients in Biometrics programs and promote the patient portal, staying informed on its usability to assist patients in accessing their health information.
Compliance & Recovery: Obtain necessary consents following HIPAA regulations and apply service recovery principles to resolve any patient experience issues promptly.

Benefits

As a permanent employee of the company, you will receive a comprehensive benefits package designed to support your physical, financial, and professional health:

Elite Health Coverage: High-quality medical, dental, and vision plans with significantly lower employee premiums than the industry average.
Education for Your Family: Tuition assistance for you, your spouse, and your children to help your entire family grow.
Retirement Plans: A dual retirement strategy featuring both a pension (Cash Balance Plan) and a traditional savings plan.
Career Growth: Access to Internal Career Ladders and professional development programs that prioritize promoting from within.

Work-Life Balance & Perks

Generous PTO: A competitive Paid Time Off (PTO) structure and holiday pay that grows with your tenure.
Adoption Assistance: Financial reimbursement for expenses related to the adoption process.
Lifestyle Discounts: Access to a broad range of voluntary programs, including discounts on fitness memberships, travel, and local retail.