Appleton, WI - Inside Sales Technical Specialist

Technical Inside Sales Representative

Our client is a leading process flow control company. As a Technical Inside Sales Representative you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Essential Functions & Responsibilities:

Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.
Maintains responsibility for orders from quotation to collection:
- Select and specify a variety of products utilizing a variety of proprietary and vendor -supplied tools/software.
- Responds to customer inquiries.
- Processes customers’ orders and send order acknowledgements.
  - Review customer purchase orders for special conditions/documentation
- Checks availability and verifies ship dates.
- Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary.
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
Maximizes gross margin by ensuring superior service, problem solving, and technical expertise.
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
Other duties as assigned by Management.

Preferred Education/Experience:

Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
3-5+ years’ experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor required.
Previous experience with sizing and selection of Process Flow Control valves (Ball, Butterfly, Gate, globe, etc.), and associated actuation and control instrumentation required.